Our Reviews

Felicia was a true professional and provided excellent customer service.

Excellent Service Department.

It was absolutely amazing service I really enjoyed the cup with the candy in it. Nice touch.

everything went well and within the time frame I was given.

It's always a great experience they treat me very well

This appointment was the 2nd time we were told that the part needed for my 2024 Buick Encore had come in. Due to my work schedule, my wife took the vehicle in for the 10AM appointment on 9/23/2024. As fate would have it, the part was not in, and she was compelled to wait for approximately 4 hours while the part was ostensibly in route from Pottsville, PA. In the interim, she sat there as a "nobody" while she heard Dealer staff warmly greeting other customers and saying words to the effect... " We'll get you in and out.." After this long waiting period, they drove my wife home claiming they would drive the car to my residence. Obviously angered by the shoddy treatment given to my wife, I called the service department for an explanation. The receptionist apologized and provided a bevy of excuses that workers had called off that day and that another was getting the part from Pottsville. Disgusted I hung up. Miraculously, the part was installed and driven to my home. It is highly unlikely that I will ever do business with Blaise Alexander again. This experience, coupled with the six month wait I endured for body work to be done in 2024, leads me to believe that I am not a valued customer. Obviously, I will not go somewhere I am not wanted.

As your service is always great I only rated you a 5-because I was disappointed the rear cover for the trailer hitch and the front camera sensors were not ready to be replaced. During our last service on 6/17/2025 both items were noted telling my wife they would be ordered, were warranty covered items and we would be called when they came in. We NEVER received a call in that 3-month window only to find neither parts were in or ready to be installed. Seems like someone dropped the ball and as I mentioned disappointing.

No pressure and got me in and out quickly

Quick intake and comprehensive service made me happy

I felt forced to buy windshield wiper blades to pass inspection. The test is basically an arbitrary visualization as to windshield wiper performance. In 60 years of getting my car inspected, not once did anyone ever deny an inspection based on windshield wipers and I had worse windshield wipers then was on my current car. When they got bad, I replaced them. In fact nobody ever mentioned wind shield wipers. Who even knew this was an inspection point. Nobody that I have talked to since has. I feel its another money making gotcha by the dealerships. I think at the very least, I could have been warned that the car wouldn't pass inspection next time so that I could have put my own wipers on or made the decision to let the dealership put them on at next inspection since I didn't have a problem with seeing out of the windshield. That was my arbitrary evaluation. I have been getting my car inspected and serviced at this dealership for the last 9 years. I looked up penn dot inspection and the test is visual. Very arbitrary depending on who is evaluating the test.

I was in for a state inspection and emission on September 25 2025 I was told I get free inspection and am emission exempt I was given a price when I made the appointment after completion of the service I was charged $5.75 more than quoted for disposal fee for hazardous waste when I called back and spoke to the service manager "CHAD MARKS" and questioned the charge of the fee that had nothing to do with an inspection after being quoted a price when making the appointment and was not told of this additional charge he become defensive and arrogant and stated all repair orders are charged this fee. Obviously they are charging customers more than what was quoted. He stated next time I would be charged more. I would hope General Motors would investigate and take action of this type of conduct of CHAD MARKS Service Manager. I had inspections done at Blaise Alexander Hazleton PA in the past and was never treated with this type of conduct from them before CHAD MARKS should be let go from this position he is employed in. Also he does not have the people skills in working with the customers. He certainly is hurting the reputation of this dealership in committing this type of criminal act.

Good work and took responsibility for a mistake

This deal was the easiest and fastest one of all the vehicles we have ever bought. They are a great team that works for the customer. Best yet that I've dealt with.

It took 3 times of me putting a day aside and wait there before they finally got the right part in. Not sure where the blame lies but atleast it is done now. A discount offer on part or something being they are marked up so high anyways would be nice compensation .

It was great

Very good service

Prompt service. Not a long wait. Enjoyed the video posted at the end of my service.

Everyone was friendly and the work was done rather quickly.

Perfect

Great atmosphere, very friendly, and helpful!

Great!!!

Service was great but I just wish there was a little more communication and phone calling instead of emailing.

It was great from start to finish, Love the truck, everyone very friendly, was a great experience. Charlotte Pangelinan was a pleasure to deal with and she kept me up to date on everything including going over ever thing in and out on the truck. There's a lot to go over on 2026 GMC Sierra 2500 HD AT4X. Thank you Charlotte

Knowledgeable and curious

The service I received was excellent. BUT I 'm disappointed with GM. I take care of my vehicle .At this visit my car, i needed a replacement part, but, could not be done. As, GM discontinued this part, and had no replacement for it. This is a very poor way to run a business. Always had a buick, will never buy Buick again.

I did not have service on 8/29. You have my email linked to the wrong customer. This has happened before.

Miguel and Pat were great thanks guys.

Thanx So Much to ALL at B/A GMC for addressing ALL our vehicle issues … My wife and I are Very Pleased with the service we received from EVERYONE involved … Again Thank You ALL VERY MUCH !!! ALWAYS a Pleasant Experience !

Great service staff. Always willing to listen and solve the issues. When I buy a new car; I will definitely buy it here.

Very easy to deal with!

Everyone was extremely nice and went to extra mile to find what you wanted I would definitely buy another car from them again thank you for all your help

I had a nail in my tire and they took me right in. Thankfully I didn't need a new tire. They took great care of me and my vehicle. I appreciate their service

Everyone is so helpful, have allot of knowledge of products within the business.

Great all around experience, got exactly what I wanted. I was treated great by all the staff.

Good job

Excellent staff and good deal. Showroom was accommodating to children which was a big plus. Paul couldn't have been better to deal with.

It was enjoyable and best of all I did not owe any thing.

outstanding experience, the staff could not be nicer, they even gave us lunch. Paul was amazing!!!

Everyone was very nice that I had spoken to at the service department,the only issue I had was probably just a small oversight , on my way home my tire pressure light came on due to the tires being rotated and the requirement of 35 psi rear 32psi front,so the rear tires were now low, no big deal for me I have a air compressor in my garage , but with that said , I’m very happy with the dealership

My vehicle was fixed quicker than expected and the result was very impressive.

very pleasant, great service

Good service.

Great service dept

Wayyyy too much to type for me. Call me and I will be happy to tell you all about it! 570.760.4467

Very friendly and responsive timely manner

Great Staff!!!

Perfect

Technician disconnected my tire monitor sensor. Now you want to charge me

“My experience at this dealership was excellent. The staff was professional, helpful, and respectful. Everything was explained clearly and the service was completed in a timely manner. I appreciate the great customer service and would definitely return.”

Service completed satisfactorily

The experience was easy and welcoming. All of the staff were wonderful people.

Service advisor always treats me with respect. Makes me feel like I’m a valued client. Service technician did a good job. Only thing is it’s very minor recorded the wrong mileage for my vehicle.

Great mechanic.

Excellent service

Job not done. Has to go back in next week. This is the 8th time for the radio issue. The car is in your shop more than my garage. Al

Everyone was very nice and helpful

I fought multiple cars from Las Alexander GMC in Hazleton and had a very positive experience with every purchase. It's just a very low pressure friendly atmosphere that keeps me coming back to this location.

Everyone at the dealership was pleasant, helpful, friendly, and answered all questions. Enjoyed the experience.

All department are doing an excellent job.

Clerical staff and manager in service department. FeliCa scheduling excellent. Mechanics ver good also

Had two recent oil changes my windshield reminder sticker did not get changed in 2 visits, also vehicle work was completed, vehicle pulled out of work area into parking spot, mechanic dropped work order at service desk waited 20 minutes in case data had to be entered into system. I had to approach desk to notify them I had work to attend to and needed vehicle. There was also another customer who followed same process. There are enough employees around desk to keep things moving

Very good service and polite

good job

The staff is by far the best I’ve ever dealt with

Great service and always reliable to fix things right the first time.

Service was great!

Very thorough

the issues i took my car in for are still not working

They were nice and helpful

Great service. Arrived early and my vehicle was right in for service. Friendly and professional staff. Everyone in service said hello and thanked me for my patronage.

Overall the staff was great! I was only there for an inspection.

First the person my husband talked to ( female) is not very friendly and rude. this is the second time we took the truck up for service and they did not give us a loaner care.

Hands down one of the best car buying experiences we have ever had! Genuinely a good group of sales and support!

completed in a reasonable time. Staff was very knowledgeable and friendly.

Service was great, I truly appreciate you being able to squeeze in my "unscheduled" inspection while it was there for my "scheduled" oil change. Saved me a trip back next month, really appreciate you being able to accommodate that for me!!!

Everyone involved in the process was friendly, knowledgeable and genuine in their jobs

Great

Great choice in vehicles.

I would rather not comment since so many people had to get involved to resolve an issue 6-months old including shallow threats.

👍

Courteous, professional, and timely service.

took vehicle in and repairs were made in a timely manner

excellent

Scheduling service was easy. I dropped my truck off the night before and got a call promptly when service was complete. No problems.

Work was completed quickly and professionally.

Salesman and everyone involved were great to work with and friendly.

Excellent service from everyone

Said the service would take 45 minutes and thats exactly how long it took. Good job guys !

Excellent experience. Very helpful with answers to questions. Sales team very professional.

I have been a customer at this location for 10 years. I absolutely love Jessica. She always knows exactly what my family's needs are. This is my 11th purchase including referrals who also purchased vehicles. Dakota went over the car and set up everything! Thanks to Chad for helping with warranty info!

Courteous and efficient

Family-friendly dealer

Excellent service and timing. Kept me informed and appreciated the follow up call

Work done well and on time

Good job

Great team! Very responsive and easy to work with. Excellent service all round.

Great experience service was wonderful

Great service

It was a very satisfying experience

Michelle was great

You have top notch employees and mechanics that explain everything in detail.

They are always responsive to my needs and are very courteous.

Friendly. Very little wait time.

Great

Excellent service, accommodation, communication, and turnaround time.

Larry the best!

Wonderful as always! Blaise Alexander GMC of Greater Hazleton is top notch!!

Had my car in the body shop very professional job. Just had mechanical work done awesome job.

Outstanding service, the service writers, Felicia, Dania and Hunter went out of their way to make sure that we were completely satisfied

They did everything I told them that I wanted done plus extra!!

Friendly

Took my truck for 4 new tires & an alignment. Got to my truck & TPMs light was on. All 4 tires were 20-41 psi under the require spec for my 3500. Petty but my American flag valve stems, one missing. Within 10 miles of leaving the dealership I realized they forgot to give me back my wheel lock. I had to call them while I pulled over to avoid going any further, it was still on the techs toolbox. It’s probably a result of some productivity numbers pushing these techs to complete a job in the allowance they see fit. The consumer takes the hit for this.

Service was great and we were advised of updates on repairs. Finished job looks like nothing ever happened. Excellent work and the time frame was easy to work around. Thanks again. Will recommend to anyone.

Professional and friendly service. I am very satisfied thank you for to all of you even to the technician. They did a great job in my SUV. Thank you.

Very professional staff.

Satisfactorily completed the work in a timely manner.

Well arrived at 120 for 130 oil change. Not done til 3. Also every coupon i received expired in Feb. so was not able to use a coupon John

Professional service, service manager was the best

the experience is always an enjoyable one, your service department people are friendly, honest, and caring. They make you feel comfortable

Paul was extremely knowledgeable on the truck I purchased and got me great value on my trade. I get impatient at dealerships and he had me in my new truck and down the road in no time!!! Ty

Excellent

Nothing has changed here! Always great service, easy scheduling and awesome people to work with.

We were very pleased with our experience at your dealership. We will recommend to our family and friends!

Robert Carapellucci and the rest of the folks that helped me with my vehicle purchase were extremely helpful, knowledgeable, and friendly. They were respectful of my time and requests and got me the deal I wanted. I’m happy with the truck I purchased and having nothing but praise for Blaise Alexander GMC in Hazleton. Thank you!

They made things right!!

Service was good

It was very good experience

Felicia was a true professional and provided excellent customer service.

Friendly advisors kept me up to date the whole time

Always treated like family. Loved Michelle and Pat!

All my issues were fixed in a timely manner. They have a great team. I highly recommend them!

Couple of hiccups in the beginning, some logistic issues Miguel went above and beyond to find my wife, the exact same car she test drove, but in the color white and he did a phenomenal job. Pat also did a wonderful job in getting me the numbers I wanted could not be any happier

Did not fix the problem. Had to re-schedule another appointment to try again.

They were great !!!

It started out a little shaky, however when Chad got involved it could not have been any better. Great Job!!!

Easy purchase great sales process and great customer service experience

Great service

All was good. Except when i had to call and ask if my truck was ready for me to pick up. I think this happened because your team was very busy that day. All is forgiven

Polite,prompt service..

Service was quick, advisor was responsive and kept me up to date during service.

Pat is the man, He deserves a promotion for how easy he made it to get into a new 26 AT4!

Everyone is so pleasant and willing to go all out to take care of my vehicle. I have never been treated better

Great service and was on my way quickly

Great job

Professional and courtesy. Got job faster then expected.

I’m seriously questioning the validity of the driver alert diagnostic systems that are integrated with the vehicle such as but not limited to the air filter .. currently I do ALOT of highway driving zero off roading or dusty conditions in approximately 6 months I’ve put on 15k miles, and so I do the 15k service.. the on dash system shows all metrics are good like brakes 92-93%, air filter 80% etc , except of course oil at 0% . So obviously I expect an oil change and I do not expect any other maintenance. However , I am surprised that the air filter is suggested to be replaced because I have 15k miles . So I am wondering.. how does the on dash system and what a visual inspection show vary so drastically?? Either way the visual perception or the on board system is wrong. So I asked for the filter to remain with the vehicle so I can see for myself. Sadly it was not . Oh and the air filter on board diagnostic says 79% .. if the filter was changed as stated .. shouldn’t the diagnostics sense that?

I always receive great service at this dealership. Second Sierra 2500 I have purchased here and will definitely return to purchase another one in the future.

Everyone is very friendly and helpful.

Always treated like family.

Willy, Jess, and Travis were all very helpful finding the vehicle for me and making me comfortable with it

Everyone is always so helpful and friendly. Hunter even called after to make sure everything was all good.

Great service, wonderful staff.

The work was quality work and I am very pleased with the result. The only downside I would say was the length of time it took to complete the job (2 weeks), which cost me more in rental car charges than I would have liked.

All of the employees were very professional. I would definitely return to purchase another vehicle from this dealer in the future.

I was able to get a quick appointment on the service calendar and all was completed in a timely manner.

They did an excellent job fitting me in an already over booked schedule. Everything I needed was taken care of 100% and they communicated to me once it was done and ready for pickup. Definitely going to continue to go back!

Very friendly, and informative during every step

Quick, professional, good work

Michelle was awesome to work with! She helped us get the best deal possible and really went the extra mile.

Did not check the tire pressure during the tire rotation. Did not check it when I bought it last year. Did not fill the window washer fluid when I bought it last year. Jury is still out.

Great service. Arrived 15 minutes early and took my vehicle in and completed service less than 1 hour. Felicia and Manager very friendly and professional.

Service, communication and the work done on my vehicle was outstanding. My vehicle looks even better than before the accident.

Willy make it easy and painless it was fast and easy I will recommend the dealership and the salesman

I appreciate Jessica, Robert and Dakota! They are so helpful and service was excellent

Great experience from start to finish very professional. Warranty work was completed as soon as parts arrived. Very satisfied I hope it stays that way.

Everyone was friendly and helpful! Paul was a blast. Great experience!

It seems everytime I go there for something to be done with my truck there is an issue when I leave. I had it in for transmission work and a tire monitor to be changed. I left the facility and have to bring the truck back because the tire monitor light is still on and not getting a reading on any of the tires now. This isn't the first problem from there.

Its always a pleasure to deal with such professionals. Reason for purchasing two vehicles in one day.!!

Everyone was friendly, knowledgeable and made me and my family feel welcomed.

Timely service

The team is always amazing, Felicia, Chad, Brian and Jarrod. The reason I keep coming to Blaise, they make my experience pleasurable each time.

Very professional and nice associates

good people , always going the extra mile

Great service

The team at Blaise was exceptional. Charlotte was phenomenal. She made the process enjoyable and quite simple- before, during, and even now AFTER the sales transaction. She’s been great. Thank you Charlotte and team!

Everyone has a smile on their face

Travis was very polite and accommodating to our needs. The dealership team was very courteous and always asked if we needed anything while waiting.

Charlotte was a great sales representative for GMC. She was thorough in explaining what vehicles were in stock that were in my budget. When nothing appealed to me, her and Jess worked on locating a vehicle I would like. She kept in contact even on her day off. Even provided lunch, great pizza

A

Repair was not made correctly and truck is not drivable. I will need to return to have work done correctly.

Great service and fast to correct problems with my canyon.

Excellent Service Department.

Great service and friendly people

Got me the exact vehicle i was looking for and they were very professional

All the staff were great! GO SERVICE!!

Everyone is professional, friendly , knowledgeable, and we are thankful for the mechanics who work on the vehicles. We love the paperwork handled along with a video to tell us what’s wrong with the car.

Always easy to schedule service! The people at Blaise Alexander GMC of Hazleton are just awesome!

They addressed and handled my issues i was having politely and explained everything in detail. I have no complaints and recommend this dealership to others who are looking

I had an appointment scheduled for 1pm my vehicle didn't get worked on until 2m. Then within 20 mins my issues were taken care of.

Everyone I spoke to were friendly. They all made it a pleasant experience

Everyone was very friendly. They did a great job Answered all of my questions

The simplest and most enjoyable car buying experience I've had

Everyone working there is very nice whether they are part of the team working your issue or in another department just passing by. However I was there for an inspection and I thought 3 hours was a little long to be there for that when having an appointment.

Everyone was very friendly and knowledgeable. No pressure. Great experience

Everyone was friendly and helpful from the second I walked in. The work that was scheduled to be done was done quickly and they didn’t try to push “extras” that some places may try to push on you while you are there. Great experience.

I can’t say enough about the staff in the service department. They are always friendly and courteous . My work was done in a timely manner and I was very satisfied with the work that was done! I give them two thumbs up!!👍 👍

Everyone was exceptionally helpful. Excellent work and I would highly recommend.

Went out of there way to help me

Hunter Berger was very helpful and polite. He kept me up to date on my car getting fixed.

My experience was easy, quick and very informative. They shared a video of them doing my state inspection, which was great to see that they actually took the time to look and didn’t come up with fictitious problems.

They explain everything they did while working on the car.

Very happy with the purchase

Karl / Steve and the rest of his team did a fantastic job

Friendly staff. Service was completed quickly. I was well informed via text. Overall very happy with my first experience there.

Very kind and attentive..

Excellent service, as usual, at Blaise Alexander in Hazleton. The service department staff is very courteous and professional and they are a credit to themselves and to Blaise Alexander.

It was absolutely wonderful. They were professional and courteous, and they made my day they gave me coffee and popcorn. The sales department was fantastic. They even gave me a little cup of candy in my cupholder. When I was done everything was wonderful. I’m definitely going back.

Whenever I need service on my GMC Denali 2500 I can always count on Service Manager Chad and his crew. They always do great work and I feel that they treat me like family.

EVERYONE IS AMAZING!!! THE BEST SALES AND SERVICE YOU CAN GET!

This was my first time at this dealership and it was an exceptional experience. Michelle was my sales person and she did an excellent job. She was very helpful and accommodating. She made sure everything was ready for me for my purchase and it all went smoothly. I will definitely be a returning customer.

On time

It took too long to get my car done. Took in on May 13th 2026 and didn’t get it back till June 17th 2026. Advisor and receptionist were real nice and sympathetic.

Very professional

Great experience again with Charlotte (Salesperson) and Pat (Finance Manager). This is my 2nd purchase of a vehicle at Blaise-Alexander in Hazleton in last 9 months. Professional and courteous. Located the exact Acadia we wanted and had it delivered the same day we visited.

People that work there are fantastic I felt like I was at home it took care of me very well

excellent service as always

Wasn’t happy with the price the truck only has 21,000 miles on it the whole assembly has to be replaced

I had a great experience with this dealership. The staff was friendly, professional, and very helpful throughout the entire process. They made everything easy and stress-free, and I never felt pressured. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a vehicle!

Hunter explained everything needed and gave me the choices of what I felt was urgent. He also was able to work with the warranty group for items still covered

Staff was very accommodating and helpful.

They answered all my questions, no pressure sales, very friendly, polite. I feel they went out of their way, not only to make a sale, but to help find the correct vehicle and add-ons.

Great sales people and manager

Hunter and the entire Service Team were welcoming and strived to meet all of my truck's needs. My truck was ready ahead of schedule and the expense was very reasonable. I was very pleased with your Service Team!

no pressure great!!!

Charlotte was very helpful. And other employees were very friendly including the financial manger and GM.

Michelle and Patrick were very personable and helpful. I've already referred a friend to them.

It was fine

Good job

It took longer than expected,

Friendly, courteous and efficient.

The job was done right at a reasonable price.

Comfortable waiting room. Excellent help with GMC app.

Wow what a crew always so much fun!!! great place with amazing employees!

Service was excellent

Great experiences

The people i dealt with were very good.

Our experience was great. We told Willy what we were looking for. Less than week later he find our GMC pickup for us. Willy even went and picked it up for us. He went is absolutely the best sales person they have. I will send everyone to him. And would definitely buy a forth vehicle from him. I highly recommend Willy.

Everything went well, no issues. We wanted something in particular and they went above and beyond to get exactly what we wanted.

The blind spot indicators on both of my mirrors were remaining on constantly. The service department at Alexander's got me right in and took care of the issue within 24 hours! Great Service Team to deal with as always!

Excellent customer service

Always a great experience! My car received a thorough inspection and I appreciate the video reviewing everything.

Had a good experience at the dealership my salesperson Charlotte did a great job at helping me pick out the truck that was right for me

Friendly fast service.

I had a great experience with Blaise Alexander in Hazelton. This is the second vehicle I have bought from them and would go back again.

It was outstanding. The GM and sales associate were professionals in every way.

Travis was an awesome salesperson to work with. He made the buying process easy.

Always a pleasure going there. Staff is the best

Every employee is always so nice!! Always fun to visit

Friendly employees Clean atmosphere

Here’s a polished 5-star review you could post: ⭐⭐⭐⭐⭐ I had an excellent experience purchasing my truck from Blaise Alexander in Hazleton, and Charlotte made the entire process easy and enjoyable. She was knowledgeable, professional, and never made me feel pressured. Charlotte took the time to answer all of my questions, kept me informed throughout the process, and made sure everything went smoothly from start to finish. Her friendly attitude and attention to detail made buying a truck a great experience. I truly appreciate the outstanding customer service and would highly recommend Charlotte and the team at Blaise Alexander Hazleton to anyone looking for a vehicle. Thank you for making the purchase so easy! This version sounds genuine and professional while highlighting Charlotte’s customer service.

Personalable, helpful and engaged

Excellent

Did what was right and expected.

Outstanding service, very responsive to the time of my appointment. I would recommend Blaise Alexander to everyone!!!!

They were very helpful and got me where I wanted to be on my loan and got me in the vehicle I wanted.

Service always goes well, and everyone is very accommodating. Felica is the best!

The service team always provide excellent customer service

They went over my truck and made sure it was safe for our vacation. They customers as there family.

Customer friendly, on time service,.

The service team took excellent care of me, scheduled my appointment in a timely manner, and completed the work on time. I couldn't ask for a better experience.

The two ladies at the service desk were very courteous and helpful.

The work is always done well and the staff is professional. While the car was in for service, they noticed a safety issue, which they subsequently fixed. My car has 134,000 miles and runs like new thanks to them.

Wonderful experience. Everyone were welcoming and kind.

All very courteous and friendly.

It was very easy to buy my truck, everyone was very helpful.

Best experience everyone and I am saying everyone we so good to me And answered all my questions. The kindness they show is so appreciated so keep up the good work and thank you all!!!

Very polite and friendly staff. Took care of my truck and on time.

Friendly and thorough

Everyone was extremely helpful in explaining things and answering my questions even if the question seemed trivial to them. There was no push or demanding I make decisions which I greatly appreciated!